Legal

Privacy Policy

Last updated: April 2026 · Automated Europe Limited

ICO registration pending — Automated Europe Limited is in the process of registering with the ICO as required under UK GDPR. Registration number will be added here upon completion.

1. Who we are

This website, automated.wales, is operated by Automated Europe Limited, a private limited company incorporated in England and Wales (Company No. 16951017). Our registered office is 10 Smiths Drive, Swansea, Wales, SA1 7GB.

Automated Europe Limited is the data controller for all personal data collected through this website. For all data protection enquiries: privacy@automated.wales

2. What personal data we collect and why

Enquiry and contact form submissions: When you submit an enquiry via our contact form, we collect your name, email address, and the content of your message. This data is used solely to respond to your enquiry.

Analytics and usage data: We collect anonymised data about how visitors use the site via Google Analytics 4 and Google Tag Manager. This helps us understand how the site is used and improve our content and services.

Behaviour analytics: We use Hotjar and Funnelytics to understand visitor journeys and conversion behaviour. These tools process anonymised session data.

Payments: Where payment is required for any service, transactions are processed by Stripe Inc. Payment card data is handled directly by Stripe and never stored on our servers.

Communications: If you contact us by email we retain that correspondence to handle your query.

3. Lawful basis for processing

Legitimate interests (Article 6(1)(f)): Enquiry data is processed on the basis of our legitimate interest in responding to business communications.

Consent (Article 6(1)(a)): Analytics and marketing tracking cookies are set only with your consent via our cookie banner on first visit.

Contractual necessity (Article 6(1)(b)): Where you engage us for services, data is processed as necessary to fulfil that contract.

Legal obligation (Article 6(1)(c)): We may process data where required to comply with applicable UK law.

4. How we share your data

We do not sell personal data to third parties.

We may disclose data to law enforcement or regulatory authorities where required by law.

5. Cookies

Strictly necessary cookies: Required for the site to function. Cannot be disabled.

Analytics cookies: Google Analytics 4 sets cookies to track anonymised usage. Set only with your consent.

Behaviour tracking: Hotjar and Funnelytics use cookies to track visitor journeys. Set only with your consent.

You can manage cookie preferences through your browser settings at any time.

6. Data retention

Contact form submissions and email correspondence are retained for up to 3 years. Analytics data is retained per our providers' standard retention periods (26 months for Google Analytics by default). Payment records are retained as required by HMRC tax obligations.

7. Your rights under UK GDPR

You have the right to access, rectify, or erase your personal data; to restrict or object to processing; and to data portability. Where processing is based on consent you may withdraw it at any time.

To exercise any of these rights contact privacy@automated.wales. We will respond within 30 days.

You have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

8. International transfers

Some third-party processors including Google, Hotjar, and Funnelytics may transfer data outside the UK. Where this occurs we ensure appropriate safeguards are in place including Standard Contractual Clauses approved by the ICO.

9. Children

This website is not directed at children under 13. We do not knowingly collect personal data from children. Contact privacy@automated.wales if you believe a child has submitted data and we will delete it promptly.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

11. Contact

Automated Europe Limited

10 Smiths Drive, Swansea, Wales, SA1 7GB

Company No. 16951017

Data protection: privacy@automated.wales

General: hello@automated.wales